At KmerLink, we believe trust is earned through consistent quality and accountability. Whether you're booking a service or offering one, our standards ensure everyone on our platform enjoys a safe, reliable, and respectful experience.
1.
Verified Service Providers Only
All listed providers have passed identity and qualification checks. We never list unverified freelancers.
2.
Transparent Pricing & Clear Communication
What you see is what you pay. For quote-based services, KmerLink agents ensure price clarity before you commit.
3.
On-Time, Respectful Service
We expect punctuality, cleanliness, and professionalism from every provider. No-shows or rude behavior are taken seriously.
4.
Easy Booking, Safe Payments
Whether you're paying online or offline, your payment is safe and your booking is confirmed by our team.
5.
Your Voice Matters
After every service, you can leave a review to help others. We use this feedback to reward top providers and remove underperformers.
1.
Verified Identity & Skills
You must provide valid identification and evidence of skill or past work during onboarding.
2.
Respect the Client’s Time & Space
Be on time. Dress appropriately. Never show up without confirming first. Respect the client’s home and boundaries.
3.
Deliver What You Promised
Stick to the agreed scope of service. If adjustments are needed, communicate through KmerLink first.
4.
No Direct Deals or Contact Before Booking
You may only contact the client after the booking is confirmed. Going around the platform is a violation of our terms.
5.
Maintain High Ratings to Stay Listed
We monitor reviews closely. Providers with low ratings, repeated complaints, or unprofessional behavior may be suspended.
KmerLink investigates every complaint. Based on severity, we may:
Offer refunds or replacements to users
Temporarily suspend or permanently remove providers
Block users who abuse the system or behave inappropriately
We are committed to fairness -- and we protect those who follow the rules.
KmerLink support is available 7 days a week. If something goes wrong, we're here to make it right.