At KmerLink, we strive to ensure every service booked on our platform meets your expectations. While most bookings go smoothly, we have a clear refund policy in place to protect both users and service providers in the event something goes wrong.
1.
Eligibility for Refunds
Refunds may be issued under the following conditions:
The service provider did not show up at the agreed time and location.
The service delivered was incomplete or not in line with the confirmed booking.
The service provider was unprofessional or caused damage during service.
The user canceled the service before confirmation and within the allowed time window.
The user cancels after confirmation and outside of the cancellation window.
The user cancels after confirmation and outside of the cancellation window.
The service was delivered but the user changes their mind without clear justification.
The issue is outside the control of KmerLink or the provider (e.g. power outage, emergency events), unless otherwise agreed.
2.
How to Request a Refund
Depending on the situation, refunds may be:
Full – If the service was not delivered at all or was completely unsatisfactory.
Partial – If part of the service was delivered or if only minor issues occurred.
Use the platform for illegal or harmful purposes
3.
Partial vs Full Refunds
To request a refund:
Contact KmerLink support within 24 hours of the scheduled service time.
Provide your booking code, a brief explanation, and any supporting evidence (photos, screenshots, communication).
Use the platform for illegal or harmful purposes
Our team will review the case and provide an update within 3 business days.
4.
Refunds for Offline Payments
If you paid offline via mobile money and the transaction was verified manually, refunds will be issued to your mobile wallet after confirmation.
5.
Dispute Resolution
If there is a disagreement between a user and provider:
KmerLink will act as a neutral third party.
Both sides will be given a chance to explain.
Final decisions are made by our internal quality team based on evidence provided.
All refunds are processed back through the original payment method. Mobile money refunds may require up to 48 hours after approval.
6.
Repeated Refund Requests or Abuse
Users who frequently request refunds without valid reasons may be flagged. KmerLink reserves the right to suspend or ban users who abuse the platform.
7.
Provider Protection
Service providers also have the right to dispute refund claims. If a user falsely claims a poor service to receive a refund, the provider can submit counter-evidence.