Effective Date:
April 2025
Website
www.kmerlink.net
Contact
WhatsApp +237 6 90 53 26 45
These Terms of Service ("Terms") govern your use of the KmerLink platform, owned and operated by Caasitech Group. By using the site, booking a service, or signing up as a provider, you agree to these Terms in full.
1.
Platform Overview
KmerLink is a service marketplace that connects users with verified service providers in Yaoundé, Douala, and Buea. The platform facilitates discovery, booking, and payment for a wide range of services.
2.
User Responsibilities
As a user (client), you agree to:
Provide accurate booking information and contact details
Pay the correct service fee at the time of booking
Treat service providers with respect and fairness
Use the platform in good faith, avoiding off-platform dealings or fraudulent requests
Failure to follow these responsibilities may result in service refusal, cancellation, or account restrictions.
3.
Service Provider Responsibilities
As a service provider, you agree to:
Submit valid identification and verification documents
Deliver services as described and confirmed
Maintain punctuality, professionalism, and safety
Not contact clients outside the platform before booking confirmation
Accept that poor performance or complaints may lead to suspension
4.
Payments and Fees
KmerLink processes payments via MTN Mobile Money, Orange Money, and PayPal.
Bookings are confirmed only after payment is received or verified.
Platform service fees apply based on the value of the transaction (see pricing page for full details).
Platform service fees apply based on the value of the transaction (see pricing page for full details).
Refunds are handled under our Refund Policy and may be issued if service terms are not met.
5.
Privacy and Security
KmerLink values your privacy. We collect only necessary information and do not share your contact details until a booking is confirmed. All data is handled according to our Privacy Policy.
6.
Cancellations and Disputes
Users may cancel bookings before confirmation without penalty.
Disputes must be reported within 24 hours of service completion.
KmerLink acts as a neutral mediator in resolving complaints and has final authority on refund decisions.
7.
Prohibited Conduct
You may not:
Attempt to bypass the platform to arrange services directly
Post false information or impersonate another individual
Use the platform for illegal or harmful purposes
Harass or exploit users, providers, or staff
Violations may result in suspension or permanent removal from KmerLink.
8.
Limitation of Liability
KmerLink is not liable for:
Damages or losses resulting from provider performance
Delays or disruptions due to circumstances beyond our control
Unauthorized use of your phone or mobile payment details
While we vet providers, KmerLink is not the direct employer or manager of freelancers listed on the platform.
9.
Modifications
We may update these Terms as the platform evolves. Continued use of the platform after changes are posted constitutes acceptance of the new terms.
10.
Governing Law
These Terms are governed by the laws of the Republic of Cameroon. Any legal disputes will be resolved under Cameroonian jurisdiction.
Questions or Complaints?
Please contact us via WhatsApp at +237 6 90 53 26 45